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Refund policy

Return Policy for International Orders

Thank you for shopping with us. We strive to provide you with the highest quality products and services. Our return policy for international orders is designed to ensure fairness and customer satisfaction while also encouraging thoughtful purchasing decisions. Please review the following policy carefully before placing your order.

1. Eligibility for Returns:
1.1 We accept returns for international orders only in the following circumstances:
a) The received product is damaged or defective.
b) The product received is different from the one ordered.
1.2 We do not accept returns for any other reasons, including but not limited to:
a) Change of mind or personal preference.
b) Incompatibility with other products or systems.
c) Customs, duties, or import-related issues.
d) Delayed or late deliveries beyond our control.

2. Return Process:
2.1 To initiate a return, you must contact our customer support within seven (7) days of receiving the product.
2.2 We require clear photographic evidence of the damaged, defective, or incorrect product, including packaging, to assess eligibility for a return.
2.3 Our customer support team will provide you with further instructions on returning the item.
2.4 You are responsible for all return shipping costs unless explicitly stated otherwise by our customer support team.
2.5 We recommend using a trackable shipping method to ensure the return reaches us safely.

3. Return Approval and Refunds:
3.1 Upon receiving the returned item, we will inspect it to confirm eligibility for a return.
a) Products must be returned unused and in its original packaging to begin assessment
3.2 If approved, we will process the refund in the original payment method used for the purchase, excluding any shipping charges.
3.3 Refunds may take up to 14 business days to process after receiving the returned item.
a) Due to the nature of international shipping and potential international delays, allow for up to 45-60 days to receive the return.
b) If we have not received the return within 70 days of the original purchase, no refund will be granted.
3.4 Return orders must be sent to the address provided by customer service to the customer

4. Non-Returnable Items:
4.1 Certain items are non-returnable for international orders, including:
a) Digital products or software.
b) Personalized or customized items.
c) Items explicitly marked as non-returnable on the product page.
4.2 If you are unsure about the eligibility for return of a specific item, please contact our customer support before making a purchase.

5. Exchange Policy:
5.1 We do not offer direct exchanges for international orders. If you wish to replace an item, you must follow the return process outlined above and place a new order separately.

6. Customs and Import Duties:
6.1 You are responsible for any customs, duties, taxes, or import fees associated with the return shipment.
6.2 Failure to comply with customs requirements or providing inaccurate information may result in the return shipment being rejected, leading to a forfeiture of any potential refund.

7. Modifications to the Return Policy:
7.1 We reserve the right to modify or update this return policy at any time without prior notice.
7.2 The return policy in effect at the time of your purchase will apply to your order.

By placing an international order with us, you acknowledge and agree to abide by the terms and conditions stated in this return policy. If you have any questions or require further clarification, please contact our customer support before placing your order.

 

Return Policy for Domestic Orders

We appreciate your business and aim to provide you with a seamless shopping experience. Our return policy for domestic orders is designed to ensure customer satisfaction while also encouraging thoughtful purchasing decisions. Please review the following policy carefully before placing your order.

1. Eligibility for Returns:
1.1 We accept returns for domestic orders under the following circumstances:
a) The received product is damaged or defective.
b) The product received is different from the one ordered.
1.2 Returns for reasons other than those listed above may be considered on a case-by-case basis, subject to our discretion.
1.3 We do not accept returns for any other reasons, including but not limited to:
a) Change of mind or personal preference.
b) Incompatibility with other products or systems.
c) Delayed or late deliveries beyond our control.

2. Return Process:
2.1 To initiate a return, you must contact our customer support within seven (7) days of receiving the product.
2.2 Please provide a clear description of the issue or reason for the return.
2.3 Our customer support team will provide you with further instructions on returning the item.
2.4 You are responsible for all return shipping costs unless explicitly stated otherwise by our customer support team.
2.5 Return shipping must be sent with trackable shipping method to ensure the return reaches us safely.

3. Return Approval and Refunds:
3.1 Upon receiving the returned item, we will inspect it to confirm eligibility for a return.
a) Products must be returned unused and cin its original packaging to begin assessment
3.2 If approved, we will process the refund in the original payment method used for the purchase, excluding any shipping charges.
3.3 Refunds may take up to 10 business days to process after receiving the returned item.
a) Payouts on approved refunds will be done on the first (1st) of the following month
3.4 All returns must be sent to the following address by courier of your choice:


NT Brown 
2 Jerling Villas 
42 Amaryllis Drive 
Roodekrans 
Johannesburg, Gauteng
South Africa
1724


4. Non-Returnable Items:
4.1 Certain items are non-returnable for domestic orders, including:
a) Consumable or perishable goods.
b) Personalized or customized items.
c) Items explicitly marked as non-returnable on the product page.
4.2 If you are unsure about the eligibility for return of a specific item, please contact our customer support before making a purchase.

5. Exchange Policy:
5.1 We offer exchanges for domestic orders in cases where the product is damaged, defective, or different from the one ordered.
5.2 Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.

6. Modifications to the Return Policy:
6.1 We reserve the right to modify or update this return policy at any time without prior notice.
6.2 The return policy in effect at the time of your purchase will apply to your order.

By placing a domestic order with us, you acknowledge and agree to abide by the terms and conditions stated in this return policy. We encourage you to carefully consider your purchase and reach out to our customer support for any inquiries before finalizing your order. We value your satisfaction and will do our best to address any concerns you may have.